Equipment Everything Else

Service Above and Beyond

Occasionally an individual or a company does something which just amazes you. Something totally unnecessary, unexpected and completely above and beyond the call of duty. It’s rare, but when it happens it is a really special moment. Most people don’t have the benefit of an internationally viewed website on which to express their thanks, but I do and so I shall!

Step up Carly Day of www.eliteusedsaddles.co.uk !

If you're going to be stupid enough to jump something like this, you really want to be sitting in a familiar saddle.

If you’re going to be stupid enough to jump something like this, you really want to be sitting in a familiar saddle.

A couple of months ago I was in a quandary. It was the start of the team-chasing season, I’d just moved up to run in Opens (possibly the only equestrian competition I’ve ever participated in which has a minimum fence height but no maximum) and I suddenly found the stitching on the girth straps of my Butet XC saddle was starting to come undone. Disaster! I have to explain that I have had this saddle for about 6 years, it fits me like a glove and if I’m going to jump a fence over 3ft in any saddle it has to be this one. If there was a fire in my house I would rescue this saddle before I checked whether my husband had got out! However the consequences of the stitching giving way over a 6ft drop hedge did not bear thinking about so I phoned Sederholm Selected (UK Butet dealers) and arranged to send it back to them for repairs.

Now the nightmare. What on earth could I ride in whilst my saddle was in hospital? After an impassioned plea on the internet Carly got in contact to say ‘don’t worry, I have one exactly the same in stock that I can lend you’. And so, without knowing me from Adam, and refusing to take any money in return for the loan, she couriered the replacement saddle to me and I rode in it daily until mine was returned.

Carly, you are a hero. Thank you so much! I mean, who posts a couple of grand’s worth of saddle off to a complete stranger on the basis of a short Facebook conversation?

I can whole-heartedly recommend the service I received from Elite Used Saddles and suggest that if you’re in the market for a quality second hand saddle you take a look at their website. They even offer a free 10 day trial.

www.eliteusedsaddles.co.uk

Butet

About the author

The Eventing Vet

1 Comment

  • I think saddle fitters must include the kindest people in the world! Kay Humphries of Norton and Newby, Sara Morrison of prosaddles.co.uk and Ruth Walker of Wow have all been professional, knowledgeable and incredibly generous (both in terms of time and lending me very valuable saddles) in my dealings with them.